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Poor customer service

 
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Ahmed
Guest





PostPosted: Wed May 30, 2001 11:11 am    Post subject: Poor customer service Reply with quote

The site is very good and has a lot of stuff. but there dont seem to be any customer service. Always there is answering machine and no one returns your call.

Man this suck, specially when u already bought something and u r stuck now. I would rather pay more money to get better service
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Jim Styluscentral
Pocketeer


Joined: 08 Feb 2001
Posts: 189
Location: warwick, RI USA

PostPosted: Wed May 30, 2001 11:34 am    Post subject: Reply with quote

I am sorry that we have not responded quickly enough. I have already responded to your email. We are available by phone Weekdays 9:45AM to 2:00PM Eastern Time. Which means Other than weekends we respond to phone calls less than 24 hours after a message is left. We respond to emails 7:30 AM - 10:00 PM 7 Days a week. We are addressing your problem now and will have it taken care of ASAP.
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Ahmed
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PostPosted: Thu May 31, 2001 7:34 am    Post subject: Reply with quote

Ok I guess, I was wrong about the poor customer service. the problem was the time difference b/w east coast and west coast.

So I do appologize. And thanks for taking care of the problem.
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